Get in Touch with FullTrailerLoad.
Direct Support & Rapid Answers
Whether you need onboarding assistance, transaction verification help, or custom fleet solutions, our freight operations team is standing by across all key transit corridors.
Standard Ops: Mon–Fri 6am–8pm CST. Dedicated emergency dispatch & breakdown lines open 24/7/365.
Priority 1Guaranteed ticketing response within 2 business hours. Routing directly to freight resolution specialists.
‹ 2h SLAPhysical operations control room & compliance hub. Carrier vetting and regional escort coordination center.
Central HubSend a Support Request
Urgent Transit Escalations
Driver roadside or loading dock hold?
If your shipment is currently detained at a facility gate or experiencing a roadside emergency, bypass standard ticketing by dialing the direct emergency line with your active Load ID.
Frequently Resolved Inquiries
Instant answers to high-frequency carrier and shipper queries.
How long does SAFER and COI verification take?
Standard FMCSA records and insurance certificates are parsed instantly via programmatic lookup for Tier 2 carriers. Manual policy endorsements or custom additional insured clauses are reviewed within 2 hours.
Where can I track an active shipment?
Every dispatched rate confirmation contains an authenticated telemetry token. Shippers and dispatchers can enter this token into our public Tracking Lookup page for real-time corridor GPS coordinates.
Open Public Tracker ↗Can I change my registered role (Carrier vs. Shipper)?
Dual-authority logistics entities can toggle views inside Company Settings. If you initially onboarded with a carrier profile and need broker or shipper authority enabled, our compliance desk will activate it after validating authority credentials.
What if I experience a dispute during counteroffers?
FullTrailerLoad enforces transparent negotiation locks. If a counteroffer is accepted but terms are contested prior to dispatch, our automated escrow holds funds until both parties confirm rate consistency.